Policies
Customer Service
Email: questions@logalytics.io
Refund Policy
Refund in First 30 Days
If you are not completely satisfied with our services, and you notify Logalytics in writing via the Logalytics Support panel (located within Salesforce managed package) within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please send an e-mail to billing@logalytics.io.
Refund Policy for Renewals
Charges for the renewal of Web hosting contracts will be refunded if written notification (via e-mail message to billing@logalytics.io) is received no later than the tenth day following the renewal date. This ten day grace period applies to all hosting plans. Note that refunds will not be granted if your written notification is received after the grace period.
Warning: Your e-mail notification to us must be sent from the contact e-mail address that we have on file for your account.
Requests to Cancel After Renewal Date
You must notify Logalytics before or within ten days of the Renewal Date on your contract if you wish to cancel an account. Logalytics does not offer prorated refunds for cancellation requests submitted after ten days of the renewal date. For more information about canceling your account, go to How do I cancel my account in the Logalytics Support tab?
No Transfer of Funds Between Accounts
Logalytics does not transfer funds from one account to another for any reason.
Contact and Billing Information
It is your responsibility to keep valid contact and billing information on your account. Logalytics will continue to send information regarding your account in accordance with the contact information you have provided in your Control Panel and upon registration.
Balance Due
Please be advised that the cancellation of an account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, Logalytics Accounting department will continue collection efforts.
Privacy Policy
This privacy policy discloses the privacy practices for http://www.logalytics.io. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at questions@logalytics.io.
Email: questions@logalytics.io
Refund Policy
Refund in First 30 Days
If you are not completely satisfied with our services, and you notify Logalytics in writing via the Logalytics Support panel (located within Salesforce managed package) within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please send an e-mail to billing@logalytics.io.
Refund Policy for Renewals
Charges for the renewal of Web hosting contracts will be refunded if written notification (via e-mail message to billing@logalytics.io) is received no later than the tenth day following the renewal date. This ten day grace period applies to all hosting plans. Note that refunds will not be granted if your written notification is received after the grace period.
Warning: Your e-mail notification to us must be sent from the contact e-mail address that we have on file for your account.
Requests to Cancel After Renewal Date
You must notify Logalytics before or within ten days of the Renewal Date on your contract if you wish to cancel an account. Logalytics does not offer prorated refunds for cancellation requests submitted after ten days of the renewal date. For more information about canceling your account, go to How do I cancel my account in the Logalytics Support tab?
No Transfer of Funds Between Accounts
Logalytics does not transfer funds from one account to another for any reason.
Contact and Billing Information
It is your responsibility to keep valid contact and billing information on your account. Logalytics will continue to send information regarding your account in accordance with the contact information you have provided in your Control Panel and upon registration.
Balance Due
Please be advised that the cancellation of an account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, Logalytics Accounting department will continue collection efforts.
Privacy Policy
This privacy policy discloses the privacy practices for http://www.logalytics.io. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at questions@logalytics.io.